We operate all our consultancy services in accordance with Investors in People. All staff and associates of the practice and all disciplines are included. We regularly carry out internal quality audits and have a full time staff member dedicated to ensure that agreed operational procedures are fully implemented.

COMMITMENT TO QUALITY
SCE’s commitment to quality is summarised as follows:-

Objective
• To offer a professional, efficient, reliable and cost effective service that achieves client satisfaction and enhances market status.
• To provide the service required in a manner meeting all specified client requirements.

Policy
In order to achieve this objective each discipline within the practice has:-
• developed and implemented quality management services which are appropriate to its own operation and take account of the internal and external client service it provides. The Quality Management System was developed in accordance with the requirements of Investors in People. Third party accreditation has been arranged for 1 march 2004.
• identified and continually provides relevant training.
• A copy of SCE’s Quality Policy is available on request



EQUAL OPPORTUNITIES STATEMENT
Scottish Cultural Enterprise Ltd is committed to equality of opportunity and users of our services are encouraged to consider their own equal opportunities policies as a standard aspect of working with us.

Our policy aims to ensure that no-one connected to or serviced by Scottish Cultural Enterprise receives less favourable treatment than any other person on the grounds of race, colour, nationality, religion, disability, gender, age, marital status, sexual orientation, lack of formal qualifications, responsibility for dependants, or by conditions or requirements which cannot be shown to be justifiable within the context of the Equal Opportunities policies of the Scottish Arts Council.

The Directors are committed to the prevention of discrimination in all aspects of the projects and tasks they undertake on behalf of clients.

The Directors may remove from their client list anyone who has been shown to have acted in a discriminatory way in breach of this statement in relation to a task or project being undertaken. The Directors welcome comments from the people and organisations we work with on all aspects of equal opportunities and its implementation.